Technical Support

Get help with app issues, browser problems, and technical troubleshooting for the Soko marketplace.

System Requirements: iOS 12+ or Android 8+, modern web browser (Chrome 90+, Firefox 88+, Safari 14+, Edge 90+), stable internet connection recommended for best experience.

App not loading or crashing

Easy

Solutions for when the mobile app won't work properly

Try these solutions:

1Force close the app and restart it
2Check your internet connection (try switching between WiFi and mobile data)
3Update the app to the latest version from App Store/Google Play
4Restart your phone to clear temporary files
5Clear app cache (Android: Settings > Apps > Soko > Storage > Clear Cache)
6Free up storage space on your device (need at least 1GB free)
7If still having issues, uninstall and reinstall the app
8Contact support if the problem persists after trying these steps

Website issues

Easy

Troubleshooting web browser problems

Try these solutions:

1Refresh the page (Ctrl+R on PC, Cmd+R on Mac)
2Clear your browser cache and cookies for sokomarket.app
3Try a different browser (Chrome, Firefox, Safari, Edge)
4Disable browser extensions that might interfere
5Check if JavaScript is enabled in your browser
6Try browsing in incognito/private mode
7Update your browser to the latest version
8Check your internet connection and try again

Photo upload problems

Medium

Fixing issues with uploading listing photos

Try these solutions:

1Check that your photos are under 10MB each
2Supported formats: JPG, PNG, WebP (not GIF or other formats)
3Ensure you have good internet connection for uploads
4Try resizing large photos before uploading
5Close other apps to free up memory while uploading
6On mobile: check camera permissions in device settings
7Try uploading one photo at a time if bulk upload fails
8Wait for each upload to complete before adding the next photo

Connection problems

Easy

Dealing with internet and connectivity issues

Try these solutions:

1Check your internet connection speed (try loading other websites)
2Switch between WiFi and mobile data to test
3Move closer to your WiFi router if signal is weak
4Restart your router/modem (unplug for 30 seconds, plug back in)
5Check if Soko servers are down (visit our status page)
6Try connecting to a different WiFi network
7Contact your internet service provider if problems persist
8Use mobile data as backup if WiFi isn't working

Account login issues

Medium

Problems signing in to your account

Try these solutions:

1Double-check your email address and password (watch for typos)
2Try the "Forgot Password" link to reset your password
3Check if Caps Lock is on (passwords are case-sensitive)
4Clear browser cookies and cache, then try logging in again
5Disable browser password manager temporarily
6Try logging in from a different device or browser
7Check if your account has been temporarily suspended
8Contact support if you still can't access your account

Notifications not working

Medium

Fix problems with push notifications and alerts

Try these solutions:

1Check notification permissions in your device settings
2Make sure notifications are enabled in the Soko app settings
3Check if "Do Not Disturb" mode is turned on
4Verify your email address is correct in your profile
5Check your email spam/junk folder for Soko notifications
6Update the app to the latest version
7Log out and log back in to refresh notification settings
8For iPhone: Check notification settings in Settings > Notifications > Soko

Supported Platforms

Mobile Apps

iOS 12+ • Android 8+

Available on App Store and Google Play

Web Browsers

Chrome, Firefox, Safari, Edge

Latest versions recommended

Connection

WiFi or Mobile Data

Stable connection recommended

Still Having Issues?

If these solutions don't solve your problem, our support team is here to help. Please include details about your device, browser, and what you were trying to do when the issue occurred.

Contact Technical Support Getting Started Guide

Soko

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