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Technical Support
Get help with app issues, browser problems, and technical troubleshooting for the Soko marketplace.
System Requirements: iOS 12+ or Android 8+, modern web browser (Chrome 90+, Firefox 88+, Safari 14+, Edge 90+), stable internet connection recommended for best experience.
App not loading or crashing
Easy
Solutions for when the mobile app won't work properly
Try these solutions:
- 1Force close the app and restart it
- 2Check your internet connection (try switching between WiFi and mobile data)
- 3Update the app to the latest version from App Store/Google Play
- 4Restart your phone to clear temporary files
- 5Clear app cache (Android: Settings > Apps > Soko > Storage > Clear Cache)
- 6Free up storage space on your device (need at least 1GB free)
- 7If still having issues, uninstall and reinstall the app
- 8Contact support if the problem persists after trying these steps
Website issues
Easy
Troubleshooting web browser problems
Try these solutions:
- 1Refresh the page (Ctrl+R on PC, Cmd+R on Mac)
- 2Clear your browser cache and cookies for sokomarket.app
- 3Try a different browser (Chrome, Firefox, Safari, Edge)
- 4Disable browser extensions that might interfere
- 5Check if JavaScript is enabled in your browser
- 6Try browsing in incognito/private mode
- 7Update your browser to the latest version
- 8Check your internet connection and try again
Photo upload problems
Medium
Fixing issues with uploading listing photos
Try these solutions:
- 1Check that your photos are under 10MB each
- 2Supported formats: JPG, PNG, WebP (not GIF or other formats)
- 3Ensure you have good internet connection for uploads
- 4Try resizing large photos before uploading
- 5Close other apps to free up memory while uploading
- 6On mobile: check camera permissions in device settings
- 7Try uploading one photo at a time if bulk upload fails
- 8Wait for each upload to complete before adding the next photo
Connection problems
Easy
Dealing with internet and connectivity issues
Try these solutions:
- 1Check your internet connection speed (try loading other websites)
- 2Switch between WiFi and mobile data to test
- 3Move closer to your WiFi router if signal is weak
- 4Restart your router/modem (unplug for 30 seconds, plug back in)
- 5Check if Soko servers are down (visit our status page)
- 6Try connecting to a different WiFi network
- 7Contact your internet service provider if problems persist
- 8Use mobile data as backup if WiFi isn't working
Account login issues
Medium
Problems signing in to your account
Try these solutions:
- 1Double-check your email address and password (watch for typos)
- 2Try the "Forgot Password" link to reset your password
- 3Check if Caps Lock is on (passwords are case-sensitive)
- 4Clear browser cookies and cache, then try logging in again
- 5Disable browser password manager temporarily
- 6Try logging in from a different device or browser
- 7Check if your account has been temporarily suspended
- 8Contact support if you still can't access your account
Notifications not working
Medium
Fix problems with push notifications and alerts
Try these solutions:
- 1Check notification permissions in your device settings
- 2Make sure notifications are enabled in the Soko app settings
- 3Check if "Do Not Disturb" mode is turned on
- 4Verify your email address is correct in your profile
- 5Check your email spam/junk folder for Soko notifications
- 6Update the app to the latest version
- 7Log out and log back in to refresh notification settings
- 8For iPhone: Check notification settings in Settings > Notifications > Soko
Supported Platforms
Mobile Apps
iOS 12+ • Android 8+
Available on App Store and Google Play
Web Browsers
Chrome, Firefox, Safari, Edge
Latest versions recommended
Connection
WiFi or Mobile Data
Stable connection recommended
Still Having Issues?
If these solutions don't solve your problem, our support team is here to help. Please include details about your device, browser, and what you were trying to do when the issue occurred.