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Browse help topics

Find detailed guides and tutorials for every feature

Getting Started

New to Soko? Learn the basics

Buying

Everything about bidding and buying

Selling

List items and manage your sales

Safety & Trust

Stay safe while trading

Account

Manage your Soko account

Technical Support

App issues and troubleshooting

Frequently asked questions

Quick answers to common questions

How do I place a bid on an item?

Click on any active listing to view details. Enter your bid amount (must meet the minimum increment), review the auction end time, and click "Place Bid".

What happens when I win an auction?

You'll receive an instant notification via email. The listing will include the seller's contact information so you can arrange a safe meeting location and complete your purchase.

Does Soko handle payments?

No, Soko does not process payments. All transactions occur directly between buyers and sellers. We recommend using secure payment methods and always inspecting items before paying.

How do I contact sellers or buyers?

Contact information is provided when you win an auction or when someone wins your listing. We recommend using phone calls or SMS for direct communication. Always meet in safe, public locations.

Still need help?

Our support team is here to assist you

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Support hours: Monday-Friday, 9 AM - 6 PM EAT. We respond within 24-48 hours during business days.

Important: Soko does not process payments. All transactions occur directly between buyers and sellers. Always meet in safe, public locations and inspect items before payment.

Soko

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