Soko Support

Create an account with your email and verify it to access buying and selling features. If you can’t sign in, use the “Forgot password” link on the sign-in screen—we’ll email you a code to reset your password.

• Create account: Provide a valid email and a strong password.
• Verify email: Enter the 6‑digit code we send to complete verification.
• Reset password: Use “Forgot password” and follow the emailed code instructions.
• Update profile: Edit your display name and contact preferences in your dashboard.
• Close account / data requests: Email us and we’ll guide you through secure verification.

Browse categories or use search to find items. Listing pages show photos, descriptions, time remaining, bid history, and Q&A. You can watch items, place bids (including proxy bids when available), or use “Buy Now” if provided by the seller.

• Listings: Include title, condition, location, and time remaining.
• Bids: Meet or exceed the minimum increment. You’ll be notified if you’re outbid.
• Q&A: Ask public or private questions; sellers can respond and manage their Q&A.
• Watchlist: Track items from your dashboard.
• Reporting: Use the “Report” button on listing pages to flag issues.

Important: Soko does not process payments in the app. Buyers and sellers complete transactions outside the app. Soko does not hold funds, ship items, or provide escrow services.

• Meet safely: Choose public, well‑lit places. Consider bringing a friend.
• Inspect items: Confirm condition and functionality before handing over money.
• Beware of scams: Avoid advance payments, gift cards, or unusual payment methods.
• Keep records: Save chat history and receipts for your reference.
• Disputes & refunds: As transactions occur outside Soko, resolve directly with the other party.

If you believe a user or listing violates our guidelines, report it to us so we can review and take action.

You can report a listing or user via the “Report” button on listing pages. Include a brief reason and any relevant evidence (screenshots, message excerpts). Our team reviews reports and may remove content or take action on accounts that violate our policies.

• Prohibited content: Illegal items, counterfeit goods, hate content, adult/explicit content, dangerous items.
• Misrepresentation: Listings must be accurate and not misleading.
• Privacy: Do not post personal data of others without consent.

For urgent safety concerns, contact your local authorities first, then inform us with details.

• Supported platforms: Recent versions of iOS and Android, and modern web browsers.
• Permissions: Photos/media (for listing images), notifications (optional), camera (optional).
• Troubleshooting: Update the app, check your network, force close/reopen, clear cache, or reinstall.
• Known issues: If something breaks after an update, please report it with your app version and device info.
• Accessibility: We aim to support system accessibility settings; let us know about specific needs.

Soko is a listings platform and does not act as buyer, seller, payment processor, or shipping carrier. Soko is not responsible for the quality, safety, legality, or delivery of items listed by users.

• Terms of Use: Rules for using the platform. Read Terms
• Privacy Policy: How we collect and use data. Read Privacy Policy
• Content takedowns: Report content you believe infringes rights or violates policy.
• Data requests: Contact us to request account deletion or a data export.

Email our team at support@sokomarket.app. We typically respond within 1–2 business days.

Include your device model, OS version, app version (if available), steps to reproduce, and screenshots or screen recordings where possible.